10 Ways Your Phone System Improves Your Customers’ Experience

Business competition in today’s economy is fierce. Your customers expect the highest level of customer care, and you and your staff need to be reachable, professional, and customer focused at all times –  no matter where you’re located.

If that’s your business model, is your phone system serving you like you serve your customers?

Use this checklist to evaluate if your phone system gives your customers the experience they now expect from their chosen providers.  Any items you can’t check off may signal that you could be getting more out of your phone system.

Reachability and professionalism

  • Customers can access your sales staff anytime and anywhere with mobile capability that directs incoming office calls to be received on your sales staff’s mobile phones
  • Outbound calls look professional, coming from the main company number, even when your employees are using their smartphones
  • Customer focus is enhanced by connecting your CRM tools with Outlook to give you conversation history with your client
  • Employee productivity is increased by merging call records with customer records to improve sales trending projections and staffing optimization

Employee productivity

  • Employees and partners can communicate in ways that are easy and intuitive through audio and web conferencing, regardless of where they’re working
  • Employees use presence features to be reachable by establishing if they are in the office, out of office, or in a meeting by using presence features
  • Teamwork is made easy with voice and video calling, including screen sharing

Cost effectiveness

  • Ongoing administration, such as adding a new employee is easy, not labor intensive
  • Local support is available to train your staff to use features that improve customer experience
  • You have the option of outsourcing your phone system management to an experienced local company

How did you do? Depending on your responses, here are some things to think about.

  • If you scored an 8-10, you’re using your phone system to improve your customers’ experience as they work with you.
  • If you scored a 5-7, there may be some phone system features you can use to improve your company’s competitive positioning and your customers’ experience.
  • If you scored less than 5, it’s time to look at phone system capabilities you can bring to your company to help your staff be more reachable, professional and customer-focused.

You want your employees to function effectively while improving company productivity and increasing customer satisfaction. Your phone system should help you do all that – and boost your competitive advantage.

Comments

  1. Parallels were less than tenuous. And Christie hasn’t been &#uan0;H8mma2a-Humm2ning”, he’s just acknowledged the problems. OTOH – Has Corzine explained why he paid off Katz, or shown us the email correspondence he had when they were negotiating on the side a couple of years ago? Or did he send his AG’s office to court, spending our tax money, to keep his treachery a secret?

Speak Your Mind

*

  Globals Profiler (519.91 ms) SQL (33 queries in 26.96 ms) Errors (1) Toggle Close
$_GET = array (
);

$_POST = array (
);

$_COOKIE = array (
);

$_SESSION = array (
);

$_SERVER = array (
  'SERVER_SOFTWARE' => 'Apache',
  'REQUEST_URI' => '/10-ways-phone-system-improves-customers-experience/',
  'REDIRECT_HAVE_ORIGINAL_USER_AGENT' => 'CCBot/2.0 (http://commoncrawl.org/faq/)',
  'REDIRECT_IS_WPE' => '1',
  'REDIRECT_WPE_CAN_WRITE_DISK' => '0',
  'REDIRECT_WPENGINE_PHPSESSIONS' => 'on',
  'REDIRECT_WPE_HEARTBEAT_AUTOSAVE_ONLY' => 'on',
  'REDIRECT_WPENGINE_FORCE_STRONG_PASSWORDS' => 'on',
  'REDIRECT_WPENGINE_CLEAR_EXPIRED_COOKIES' => 'off',
  'REDIRECT_WPENGINE_ACCOUNT' => 'yourcri',
  'REDIRECT_WPENGINE_SESSION_LOCKING' => 'on',
  'REDIRECT_STATUS' => '200',
  'HAVE_ORIGINAL_USER_AGENT' => 'CCBot/2.0 (http://commoncrawl.org/faq/)',
  'IS_WPE' => '1',
  'WPE_CAN_WRITE_DISK' => '0',
  'WPENGINE_PHPSESSIONS' => 'on',
  'WPE_HEARTBEAT_AUTOSAVE_ONLY' => 'on',
  'WPENGINE_FORCE_STRONG_PASSWORDS' => 'on',
  'WPENGINE_CLEAR_EXPIRED_COOKIES' => 'off',
  'WPENGINE_ACCOUNT' => 'yourcri',
  'WPENGINE_SESSION_LOCKING' => 'on',
  'HTTP_HOST' => 'yourcri.com',
  'HTTP_CONNECTION' => 'close',
  'HTTP_X_LB_KEY' => 'yourcri',
  'HTTP_X_IS_BOT' => '1',
  'HTTP_USER_AGENT' => 'CCBot/2.0 (http://commoncrawl.org/faq/)',
  'HTTP_X_FORWARDED_HOST' => 'yourcri.com',
  'HTTP_WPE_READONLY' => 'on',
  'HTTP_CF_CONNECTING_IP' => '54.198.148.176, 54.198.148.176',
  'HTTP_ACCEPT' => 'text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8',
  'HTTP_X_FORWARDED_PROTO' => 'http',
  'HTTP_X_CLUSTER_CLIENT_IP' => '54.198.148.176',
  'HTTP_X_FORWARDED_PORT' => '80',
  'HTTP_X_UA_ORIGINAL' => 'CCBot/2.0 (http://commoncrawl.org/faq/)',
  'HTTP_RAWHOST' => 'yourcri.com',
  'HTTP_X_BOT_CACHE' => 'YES',
  'HTTP_X_CACHE_GROUP' => 'bot',
  'HTTP_X_HASH' => 'yourcri.com#/10-ways-phone-system-improves-customers-experience/#bot####',
  'HTTP_ACCEPT_ENCODING' => 'gzip',
  'PATH' => '/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin',
  'SERVER_SIGNATURE' => '',
  'SERVER_NAME' => 'yourcri.com',
  'SERVER_ADDR' => '127.0.0.1',
  'SERVER_PORT' => '80',
  'REMOTE_ADDR' => '54.198.148.176',
  'DOCUMENT_ROOT' => '/nas/wp/www/sites/yourcri',
  'REQUEST_SCHEME' => 'http',
  'CONTEXT_PREFIX' => '',
  'CONTEXT_DOCUMENT_ROOT' => '/nas/wp/www/sites/yourcri',
  'SERVER_ADMIN' => '[no address given]',
  'SCRIPT_FILENAME' => '/nas/wp/www/sites/yourcri/index.php',
  'REMOTE_PORT' => '54642',
  'REDIRECT_URL' => '/10-ways-phone-system-improves-customers-experience/',
  'GATEWAY_INTERFACE' => 'CGI/1.1',
  'SERVER_PROTOCOL' => 'HTTP/1.0',
  'REQUEST_METHOD' => 'GET',
  'QUERY_STRING' => '',
  'SCRIPT_NAME' => '/index.php',
  'PHP_SELF' => '/index.php',
  'REQUEST_TIME_FLOAT' => 1498336896.5360000133514404296875,
  'REQUEST_TIME' => 1498336896,
);

Profiler Initiaded 0.0000 ms 30324 kB
Profiler Noise 0.0260 ms 30325 kB
Profiler Stopped 519.9091 ms 49553 kB
0.8030 [ms]

		SELECT ID, post_name, post_parent, post_type
		FROM wp_posts
		WHERE post_name IN ('10-ways-phone-system-improves-customers-experience')
		AND post_type IN ('page','attachment')
	 /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in [/nas/content/live/yourcri/index.php:17] */;
0.7699 [ms]
SELECT   wp_posts.* FROM wp_posts  WHERE 1=1  AND wp_posts.post_name = '10-ways-phone-system-improves-customers-experience' AND wp_posts.post_type =
'post'  ORDER BY wp_posts.post_date DESC  /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/index.php:17] */;
1.0412 [ms]
SELECT  t.*, tt.* FROM wp_terms AS t  INNER JOIN wp_term_taxonomy AS tt ON t.term_id = tt.term_id INNER JOIN wp_term_relationships AS tr ON
tr.term_taxonomy_id = tt.term_taxonomy_id WHERE tt.taxonomy IN ('post_tag') AND tr.object_id IN (3128) ORDER BY t.term_order ASC  /* From
[yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/plugins/wordpress-seo-premium/inc/wpseo-functions.php:295] */;
1.3120 [ms]
SELECT  t.*, tt.* FROM wp_terms AS t  INNER JOIN wp_term_taxonomy AS tt ON t.term_id = tt.term_id INNER JOIN wp_term_relationships AS tr ON
tr.term_taxonomy_id = tt.term_taxonomy_id WHERE tt.taxonomy IN ('post_tag') AND tr.object_id IN (3128) ORDER BY t.term_order ASC  /* From
[yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/plugins/wordpress-seo-premium/inc/wpseo-functions.php:295] */;
0.9482 [ms]
SELECT  t.*, tt.* FROM wp_terms AS t  INNER JOIN wp_term_taxonomy AS tt ON t.term_id = tt.term_id INNER JOIN wp_term_relationships AS tr ON
tr.term_taxonomy_id = tt.term_taxonomy_id WHERE tt.taxonomy IN ('post_tag') AND tr.object_id IN (3128) ORDER BY t.term_order ASC  /* From
[yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/plugins/wordpress-seo-premium/frontend/class-opengraph.php:406] */;
0.4389 [ms]
SELECT option_value FROM wp_options WHERE option_name = 'can_compress_scripts' LIMIT 1 /* From
[yourcri.com/10-ways-phone-system-improves-customers-experience/] in [/nas/content/live/yourcri/wp-content/themes/genesis/header.php:18] */;
0.3300 [ms]
SELECT option_value FROM wp_options WHERE option_name = 'can_compress_scripts' LIMIT 1 /* From
[yourcri.com/10-ways-phone-system-improves-customers-experience/] in [/nas/content/live/yourcri/wp-content/themes/genesis/header.php:18] */;
1.1611 [ms]
SELECT  t.*, tt.* FROM wp_terms AS t  INNER JOIN wp_term_taxonomy AS tt ON t.term_id = tt.term_id INNER JOIN wp_term_relationships AS tr ON
tr.term_taxonomy_id = tt.term_taxonomy_id WHERE tt.taxonomy IN ('post_format') AND tr.object_id IN (3128) ORDER BY t.term_order ASC  /* From
[yourcri.com/10-ways-phone-system-improves-customers-experience/] in [/nas/content/live/yourcri/wp-content/themes/genesis/header.php:24] */;
0.7761 [ms]
SELECT tr.object_id FROM wp_term_relationships AS tr INNER JOIN wp_term_taxonomy AS tt ON tr.term_taxonomy_id = tt.term_taxonomy_id WHERE tt.taxonomy
IN ('nav_menu') AND tt.term_id IN ('2') ORDER BY tr.object_id ASC /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/themes/cri/library/responsive.php:77] */;
0.6928 [ms]
SELECT   wp_posts.* FROM wp_posts  WHERE 1=1  AND wp_posts.ID IN (2965,2966,2975,2976,2977,2978) AND wp_posts.post_type = 'nav_menu_item' AND
((wp_posts.post_status = 'publish'))  ORDER BY wp_posts.menu_order ASC  /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/themes/cri/library/responsive.php:77] */;
0.8869 [ms]
SELECT   wp_posts.* FROM wp_posts  WHERE 1=1  AND wp_posts.ID IN (7,122,124,132,5,6) AND wp_posts.post_type = 'page' AND ((wp_posts.post_status =
'publish'))  ORDER BY wp_posts.post_date DESC  /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/themes/cri/library/responsive.php:77] */;
0.8440 [ms]
SELECT  t.term_id, tt.parent, tt.count, tt.taxonomy FROM wp_terms AS t  INNER JOIN wp_term_taxonomy AS tt ON t.term_id = tt.term_id INNER JOIN
wp_term_relationships AS tr ON tr.term_taxonomy_id = tt.term_taxonomy_id WHERE tt.taxonomy IN ('category') AND tr.object_id IN (3128) ORDER BY
t.term_order ASC  /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/themes/cri/library/responsive.php:77] */;
0.3071 [ms]
SELECT term_id, meta_key, meta_value FROM wp_termmeta WHERE term_id IN (135,69,45) ORDER BY meta_id ASC /* From
[yourcri.com/10-ways-phone-system-improves-customers-experience/] in [/nas/content/live/yourcri/wp-content/themes/cri/library/responsive.php:77] */;
1.2770 [ms]
SELECT  t.*, tt.* FROM wp_terms AS t  INNER JOIN wp_term_taxonomy AS tt ON t.term_id = tt.term_id INNER JOIN wp_term_relationships AS tr ON
tr.term_taxonomy_id = tt.term_taxonomy_id WHERE tt.taxonomy IN ('post_format') AND tr.object_id IN (3128) ORDER BY t.term_order ASC  /* From
[yourcri.com/10-ways-phone-system-improves-customers-experience/] in [/nas/content/live/yourcri/wp-content/themes/genesis/lib/structure/loops.php:150]
*/;
1.0660 [ms]
SELECT  t.*, tt.* FROM wp_terms AS t  INNER JOIN wp_term_taxonomy AS tt ON t.term_id = tt.term_id INNER JOIN wp_term_relationships AS tr ON
tr.term_taxonomy_id = tt.term_taxonomy_id WHERE tt.taxonomy IN ('post_tag') AND tr.object_id IN (3128) ORDER BY t.term_order ASC  /* From
[yourcri.com/10-ways-phone-system-improves-customers-experience/] in [/nas/content/live/yourcri/wp-content/themes/genesis/lib/structure/loops.php:150]
*/;
0.7060 [ms]
SELECT  t.*, tt.* FROM wp_terms AS t  INNER JOIN wp_term_taxonomy AS tt ON t.term_id = tt.term_id INNER JOIN wp_term_relationships AS tr ON
tr.term_taxonomy_id = tt.term_taxonomy_id WHERE tt.taxonomy IN ('post_format') AND tr.object_id IN (3128) ORDER BY t.term_order ASC  /* From
[yourcri.com/10-ways-phone-system-improves-customers-experience/] in [/nas/content/live/yourcri/wp-content/themes/genesis/lib/structure/loops.php:150]
*/;
0.9878 [ms]
SELECT SQL_CALC_FOUND_ROWS  wp_posts.ID FROM wp_posts  WHERE 1=1  AND wp_posts.post_author IN (18)  AND wp_posts.post_type = 'post' AND
(wp_posts.post_status = 'publish')  ORDER BY wp_posts.post_date DESC LIMIT 0, 3 /* From
[yourcri.com/10-ways-phone-system-improves-customers-experience/] in [/nas/content/live/yourcri/wp-content/plugins/starbox/models/Frontend.php:226] */;
0.2260 [ms]
SELECT FOUND_ROWS() /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/plugins/starbox/models/Frontend.php:226] */;
0.8049 [ms]
SELECT SQL_CALC_FOUND_ROWS wp_comments.comment_ID FROM wp_comments  WHERE ( comment_approved = '1' ) AND comment_post_ID = 3128 AND comment_parent = 0
 ORDER BY wp_comments.comment_date_gmt ASC, wp_comments.comment_ID ASC  /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/themes/genesis/lib/structure/comments.php:39] */;
0.2980 [ms]
SELECT wp_comments.* FROM wp_comments WHERE comment_ID IN (109025) /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/themes/genesis/lib/structure/comments.php:39] */;
0.3901 [ms]
SELECT  wp_comments.comment_ID FROM wp_comments  WHERE ( comment_approved = '1' ) AND comment_post_ID = 3128 AND comment_parent IN ( 109025 )  ORDER
BY wp_comments.comment_date_gmt ASC, wp_comments.comment_ID ASC  /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/themes/genesis/lib/structure/comments.php:39] */;
0.8130 [ms]
SELECT tr.object_id FROM wp_term_relationships AS tr INNER JOIN wp_term_taxonomy AS tt ON tr.term_taxonomy_id = tt.term_taxonomy_id WHERE tt.taxonomy
IN ('nav_menu') AND tt.term_id IN ('9') ORDER BY tr.object_id ASC /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/themes/genesis/lib/structure/sidebar.php:26] */;
0.7780 [ms]
SELECT   wp_posts.* FROM wp_posts  WHERE 1=1  AND wp_posts.ID IN (3001,3002,3003,3004,3005,3012) AND wp_posts.post_type = 'nav_menu_item' AND
((wp_posts.post_status = 'publish'))  ORDER BY wp_posts.menu_order ASC  /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/themes/genesis/lib/structure/sidebar.php:26] */;
0.8221 [ms]
SELECT   wp_posts.* FROM wp_posts  WHERE 1=1  AND wp_posts.ID IN (338,142,144,146,148,193) AND wp_posts.post_type = 'page' AND ((wp_posts.post_status
= 'publish'))  ORDER BY wp_posts.post_date DESC  /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/themes/genesis/lib/structure/sidebar.php:26] */;
0.7429 [ms]
SELECT tr.object_id FROM wp_term_relationships AS tr INNER JOIN wp_term_taxonomy AS tt ON tr.term_taxonomy_id = tt.term_taxonomy_id WHERE tt.taxonomy
IN ('nav_menu') AND tt.term_id IN ('2') ORDER BY tr.object_id ASC /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/themes/cri/library/footer.php:20] */;
0.6611 [ms]
SELECT   wp_posts.* FROM wp_posts  WHERE 1=1  AND wp_posts.ID IN (2965,2966,2975,2976,2977,2978) AND wp_posts.post_type = 'nav_menu_item' AND
((wp_posts.post_status = 'publish'))  ORDER BY wp_posts.menu_order ASC  /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/themes/cri/library/footer.php:20] */;
0.7491 [ms]
SELECT   wp_posts.* FROM wp_posts  WHERE 1=1  AND wp_posts.ID IN (7,122,124,132,5,6) AND wp_posts.post_type = 'page' AND ((wp_posts.post_status =
'publish'))  ORDER BY wp_posts.post_date DESC  /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/themes/cri/library/footer.php:20] */;
0.6361 [ms]
SELECT display_meta, notifications FROM wp_rg_form_meta WHERE form_id=4 /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/plugins/gravityforms/forms_model.php:692] */;
0.2661 [ms]
SELECT confirmations FROM wp_rg_form_meta WHERE form_id = 4 /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/plugins/gravityforms/forms_model.php:4764] */;
0.4170 [ms]
SELECT * FROM wp_rg_form WHERE id=4  /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/plugins/gravityforms/forms_model.php:637] */;
0.4871 [ms]
 SELECT id FROM wp_rg_form_view
				WHERE form_id=4
				AND date_created BETWEEN DATE_SUB(utc_timestamp(), INTERVAL 1 DAY) AND utc_timestamp() /* From
[yourcri.com/10-ways-phone-system-improves-customers-experience/] in [/nas/content/live/yourcri/wp-content/plugins/gravityforms/forms_model.php:3942]
*/;
4.0629 [ms]
UPDATE wp_rg_form_view SET count = count+1 WHERE id=35880 /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/plugins/gravityforms/forms_model.php:3947] */;
0.4590 [ms]
SELECT * FROM wp_rg_form WHERE id=4 AND is_trash = 0 /* From [yourcri.com/10-ways-phone-system-improves-customers-experience/] in
[/nas/content/live/yourcri/wp-content/plugins/gravityforms/forms_model.php:637] */;
Strict Only variables should be assigned by reference on line 559 in file /nas/content/live/yourcri/wp-content/themes/genesis/lib/classes/breadcrumb.php