Company History

In early 1980, Northern Telecom decided to transition their business to a distributorship model. Phil Burkett, then Northern Telecom Branch Manager for Chattanooga, saw an opportunity to become the first Nortel distributor. Along with two business partners, Burkett purchased the East Tennessee operation from Northern Telecom and CRI was formed on April 1, 1980.

In subsequent years, Phil bought out his partners and became the sole owner. He placed an emphasis on providing the best equipment and service in town. This focus allowed CRI to grow our business and continually attain new customers throughout the Southeastern United States.

From Nortel to ShoreTel: Helping businesses find their voice

For nearly 30 years, CRI was exclusively a Nortel vendor that focused on being the best in the business at selling, installing and maintaining telecommunications systems. In 2007, we transitioned our focus to the ShoreTel line because it offers the easiest, most reliable, cost-effective and “Brilliantly Simple” products on the market. In our first year as a ShoreTel distributor, we became one of their top 10 distributors in the world.

CRI has always been the leader in the voice world. While many IT companies have struggled to get into the VoIP (Voice over Internet Protocol) business, it was an easy transition for us. Changes in the industry and the convergence of voice and data have also given us new opportunities in additional applications—such as contact centers, unified messaging, conferencing, networking and mobile communication.

An Industry Leader: Your business communications partner

Today, CRI has grown to more than 50 employees through and we now have direct sales and service offices in Knoxville, Atlanta, Birmingham, Huntsville and Chattanooga. Thanks to technology, we are now selling, installing and maintaining systems nationwide.

Although the industry and the technology have changed, CRI’s attention to detail and customer satisfaction have not. We still offer the best equipment and service in town. After three decades in the industry and supporting more than 100,000 desktops nationwide, CRI remains your trusted business communications partner.

  Globals Profiler (449.67 ms) SQL (23 queries in 18.87 ms) Errors (0) Toggle Close
$_GET = array (
);

$_POST = array (
);

$_COOKIE = array (
);

$_SESSION = array (
);

$_SERVER = array (
  'SERVER_SOFTWARE' => 'Apache',
  'REQUEST_URI' => '/about-cri/company-history/',
  'REDIRECT_HAVE_ORIGINAL_USER_AGENT' => 'CCBot/2.0 (http://commoncrawl.org/faq/)',
  'REDIRECT_IS_WPE' => '1',
  'REDIRECT_WPE_CAN_WRITE_DISK' => '0',
  'REDIRECT_WPENGINE_PHPSESSIONS' => 'on',
  'REDIRECT_WPE_HEARTBEAT_AUTOSAVE_ONLY' => 'on',
  'REDIRECT_WPENGINE_FORCE_STRONG_PASSWORDS' => 'on',
  'REDIRECT_WPENGINE_CLEAR_EXPIRED_COOKIES' => 'off',
  'REDIRECT_WPENGINE_ACCOUNT' => 'yourcri',
  'REDIRECT_WPENGINE_SESSION_LOCKING' => 'on',
  'REDIRECT_STATUS' => '200',
  'HAVE_ORIGINAL_USER_AGENT' => 'CCBot/2.0 (http://commoncrawl.org/faq/)',
  'IS_WPE' => '1',
  'WPE_CAN_WRITE_DISK' => '0',
  'WPENGINE_PHPSESSIONS' => 'on',
  'WPE_HEARTBEAT_AUTOSAVE_ONLY' => 'on',
  'WPENGINE_FORCE_STRONG_PASSWORDS' => 'on',
  'WPENGINE_CLEAR_EXPIRED_COOKIES' => 'off',
  'WPENGINE_ACCOUNT' => 'yourcri',
  'WPENGINE_SESSION_LOCKING' => 'on',
  'HTTP_HOST' => 'yourcri.com',
  'HTTP_CONNECTION' => 'close',
  'HTTP_X_LB_KEY' => 'yourcri',
  'HTTP_X_IS_BOT' => '1',
  'HTTP_USER_AGENT' => 'CCBot/2.0 (http://commoncrawl.org/faq/)',
  'HTTP_X_FORWARDED_HOST' => 'yourcri.com',
  'HTTP_WPE_READONLY' => 'on',
  'HTTP_CF_CONNECTING_IP' => '54.198.148.176, 54.198.148.176',
  'HTTP_ACCEPT' => 'text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8',
  'HTTP_X_FORWARDED_PROTO' => 'http',
  'HTTP_X_CLUSTER_CLIENT_IP' => '54.198.148.176',
  'HTTP_X_FORWARDED_PORT' => '80',
  'HTTP_X_UA_ORIGINAL' => 'CCBot/2.0 (http://commoncrawl.org/faq/)',
  'HTTP_RAWHOST' => 'yourcri.com',
  'HTTP_X_BOT_CACHE' => 'YES',
  'HTTP_X_CACHE_GROUP' => 'bot',
  'HTTP_X_HASH' => 'yourcri.com#/about-cri/company-history/#bot####',
  'HTTP_ACCEPT_ENCODING' => 'gzip',
  'PATH' => '/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin',
  'SERVER_SIGNATURE' => '',
  'SERVER_NAME' => 'yourcri.com',
  'SERVER_ADDR' => '127.0.0.1',
  'SERVER_PORT' => '80',
  'REMOTE_ADDR' => '54.198.148.176',
  'DOCUMENT_ROOT' => '/nas/wp/www/sites/yourcri',
  'REQUEST_SCHEME' => 'http',
  'CONTEXT_PREFIX' => '',
  'CONTEXT_DOCUMENT_ROOT' => '/nas/wp/www/sites/yourcri',
  'SERVER_ADMIN' => '[no address given]',
  'SCRIPT_FILENAME' => '/nas/wp/www/sites/yourcri/index.php',
  'REMOTE_PORT' => '53032',
  'REDIRECT_URL' => '/about-cri/company-history/',
  'GATEWAY_INTERFACE' => 'CGI/1.1',
  'SERVER_PROTOCOL' => 'HTTP/1.0',
  'REQUEST_METHOD' => 'GET',
  'QUERY_STRING' => '',
  'SCRIPT_NAME' => '/index.php',
  'PHP_SELF' => '/index.php',
  'REQUEST_TIME_FLOAT' => 1498336697.20300006866455078125,
  'REQUEST_TIME' => 1498336697,
);

Profiler Initiaded 0.0000 ms 30325 kB
Profiler Noise 0.0520 ms 30326 kB
Profiler Stopped 449.6729 ms 49185 kB
0.7489 [ms]

		SELECT ID, post_name, post_parent, post_type
		FROM wp_posts
		WHERE post_name IN ('about-cri','company-history')
		AND post_type IN ('page','attachment')
	 /* From [yourcri.com/about-cri/company-history/] in [/nas/content/live/yourcri/index.php:17] */;
0.5970 [ms]
SELECT   wp_posts.* FROM wp_posts  WHERE 1=1  AND (wp_posts.ID = '136') AND wp_posts.post_type = 'page'  ORDER BY wp_posts.post_date DESC  /* From
[yourcri.com/about-cri/company-history/] in [/nas/content/live/yourcri/index.php:17] */;
0.4401 [ms]
SELECT post_id, meta_key, meta_value FROM wp_postmeta WHERE post_id IN (136) ORDER BY meta_id ASC /* From [yourcri.com/about-cri/company-history/] in
[/nas/content/live/yourcri/wp-content/plugins/wordpress-seo-premium/inc/wpseo-functions.php:27] */;
1.2822 [ms]
SELECT  t.*, tt.* FROM wp_terms AS t  INNER JOIN wp_term_taxonomy AS tt ON t.term_id = tt.term_id INNER JOIN wp_term_relationships AS tr ON
tr.term_taxonomy_id = tt.term_taxonomy_id WHERE tt.taxonomy IN ('post_tag') AND tr.object_id IN (136) ORDER BY t.term_order ASC  /* From
[yourcri.com/about-cri/company-history/] in [/nas/content/live/yourcri/wp-content/plugins/wordpress-seo-premium/frontend/class-opengraph.php:406] */;
0.9539 [ms]
SELECT  t.*, tt.* FROM wp_terms AS t  INNER JOIN wp_term_taxonomy AS tt ON t.term_id = tt.term_id INNER JOIN wp_term_relationships AS tr ON
tr.term_taxonomy_id = tt.term_taxonomy_id WHERE tt.taxonomy IN ('category') AND tr.object_id IN (136) ORDER BY t.term_order ASC  /* From
[yourcri.com/about-cri/company-history/] in [/nas/content/live/yourcri/wp-content/plugins/wordpress-seo-premium/frontend/class-opengraph.php:421] */;
0.5479 [ms]
SELECT option_value FROM wp_options WHERE option_name = 'can_compress_scripts' LIMIT 1 /* From [yourcri.com/about-cri/company-history/] in
[/nas/content/live/yourcri/wp-content/themes/genesis/header.php:18] */;
0.2580 [ms]
SELECT option_value FROM wp_options WHERE option_name = 'can_compress_scripts' LIMIT 1 /* From [yourcri.com/about-cri/company-history/] in
[/nas/content/live/yourcri/wp-content/themes/genesis/header.php:18] */;
0.8569 [ms]
SELECT * FROM wp_posts  WHERE (post_type = 'page' AND post_status = 'publish')    AND post_parent = 136   ORDER BY wp_posts.post_title ASC LIMIT 0,1
/* From [yourcri.com/about-cri/company-history/] in [/nas/content/live/yourcri/wp-content/themes/genesis/header.php:24] */;
0.7541 [ms]
SELECT tr.object_id FROM wp_term_relationships AS tr INNER JOIN wp_term_taxonomy AS tt ON tr.term_taxonomy_id = tt.term_taxonomy_id WHERE tt.taxonomy
IN ('nav_menu') AND tt.term_id IN ('2') ORDER BY tr.object_id ASC /* From [yourcri.com/about-cri/company-history/] in
[/nas/content/live/yourcri/wp-content/themes/cri/library/responsive.php:77] */;
0.5422 [ms]
SELECT   wp_posts.* FROM wp_posts  WHERE 1=1  AND wp_posts.ID IN (2965,2966,2975,2976,2977,2978) AND wp_posts.post_type = 'nav_menu_item' AND
((wp_posts.post_status = 'publish'))  ORDER BY wp_posts.menu_order ASC  /* From [yourcri.com/about-cri/company-history/] in
[/nas/content/live/yourcri/wp-content/themes/cri/library/responsive.php:77] */;
0.9859 [ms]
SELECT   wp_posts.* FROM wp_posts  WHERE 1=1  AND wp_posts.ID IN (7,122,124,132,5,6) AND wp_posts.post_type = 'page' AND ((wp_posts.post_status =
'publish'))  ORDER BY wp_posts.post_date DESC  /* From [yourcri.com/about-cri/company-history/] in
[/nas/content/live/yourcri/wp-content/themes/cri/library/responsive.php:77] */;
0.7000 [ms]
SELECT tr.object_id FROM wp_term_relationships AS tr INNER JOIN wp_term_taxonomy AS tt ON tr.term_taxonomy_id = tt.term_taxonomy_id WHERE tt.taxonomy
IN ('nav_menu') AND tt.term_id IN ('14') ORDER BY tr.object_id ASC /* From [yourcri.com/about-cri/company-history/] in
[/nas/content/live/yourcri/wp-content/plugins/genesis-simple-sidebars/plugin.php:177] */;
0.4570 [ms]
SELECT   wp_posts.* FROM wp_posts  WHERE 1=1  AND wp_posts.ID IN (3009,3010,3011,3017) AND wp_posts.post_type = 'nav_menu_item' AND
((wp_posts.post_status = 'publish'))  ORDER BY wp_posts.menu_order ASC  /* From [yourcri.com/about-cri/company-history/] in
[/nas/content/live/yourcri/wp-content/plugins/genesis-simple-sidebars/plugin.php:177] */;
0.5641 [ms]
SELECT   wp_posts.* FROM wp_posts  WHERE 1=1  AND wp_posts.ID IN (309,136,134,138) AND wp_posts.post_type = 'page' AND ((wp_posts.post_status =
'publish'))  ORDER BY wp_posts.post_date DESC  /* From [yourcri.com/about-cri/company-history/] in
[/nas/content/live/yourcri/wp-content/plugins/genesis-simple-sidebars/plugin.php:177] */;
0.8268 [ms]
SELECT tr.object_id FROM wp_term_relationships AS tr INNER JOIN wp_term_taxonomy AS tt ON tr.term_taxonomy_id = tt.term_taxonomy_id WHERE tt.taxonomy
IN ('nav_menu') AND tt.term_id IN ('2') ORDER BY tr.object_id ASC /* From [yourcri.com/about-cri/company-history/] in
[/nas/content/live/yourcri/wp-content/themes/cri/library/footer.php:20] */;
0.8099 [ms]
SELECT   wp_posts.* FROM wp_posts  WHERE 1=1  AND wp_posts.ID IN (2965,2966,2975,2976,2977,2978) AND wp_posts.post_type = 'nav_menu_item' AND
((wp_posts.post_status = 'publish'))  ORDER BY wp_posts.menu_order ASC  /* From [yourcri.com/about-cri/company-history/] in
[/nas/content/live/yourcri/wp-content/themes/cri/library/footer.php:20] */;
0.9599 [ms]
SELECT   wp_posts.* FROM wp_posts  WHERE 1=1  AND wp_posts.ID IN (7,122,124,132,5,6) AND wp_posts.post_type = 'page' AND ((wp_posts.post_status =
'publish'))  ORDER BY wp_posts.post_date DESC  /* From [yourcri.com/about-cri/company-history/] in
[/nas/content/live/yourcri/wp-content/themes/cri/library/footer.php:20] */;
0.6690 [ms]
SELECT display_meta, notifications FROM wp_rg_form_meta WHERE form_id=4 /* From [yourcri.com/about-cri/company-history/] in
[/nas/content/live/yourcri/wp-content/plugins/gravityforms/forms_model.php:692] */;
0.2830 [ms]
SELECT confirmations FROM wp_rg_form_meta WHERE form_id = 4 /* From [yourcri.com/about-cri/company-history/] in
[/nas/content/live/yourcri/wp-content/plugins/gravityforms/forms_model.php:4764] */;
0.5951 [ms]
SELECT * FROM wp_rg_form WHERE id=4  /* From [yourcri.com/about-cri/company-history/] in
[/nas/content/live/yourcri/wp-content/plugins/gravityforms/forms_model.php:637] */;
0.5240 [ms]
 SELECT id FROM wp_rg_form_view
				WHERE form_id=4
				AND date_created BETWEEN DATE_SUB(utc_timestamp(), INTERVAL 1 DAY) AND utc_timestamp() /* From [yourcri.com/about-cri/company-history/] in
[/nas/content/live/yourcri/wp-content/plugins/gravityforms/forms_model.php:3942] */;
3.9260 [ms]
UPDATE wp_rg_form_view SET count = count+1 WHERE id=35880 /* From [yourcri.com/about-cri/company-history/] in
[/nas/content/live/yourcri/wp-content/plugins/gravityforms/forms_model.php:3947] */;
0.5898 [ms]
SELECT * FROM wp_rg_form WHERE id=4 AND is_trash = 0 /* From [yourcri.com/about-cri/company-history/] in
[/nas/content/live/yourcri/wp-content/plugins/gravityforms/forms_model.php:637] */;