You may be wondering, just what is “unified communications”? Don’t worry, you are not alone in that thought. Many organizations are just beginning to learn about the value and power of unified communications systems.
With all the communication tools available today, it’s important for business to have a way to connect them all together. Unified communications is a spectrum of capabilities designed to increase productivity and collaboration among users across a variety of mediums.
Key features of ShoreTel’s unified communications system
Presence is a key component of unified communications. It enables you to find the best person available for live contact, and also shows you the state of the receiver so you can choose the best or richest mode of communications.
Mobility is the ability to communicate using any device – deskphone, smart phone or tablet – no matter where you are.
Unified messaging is about the integration of email, voicemail, and ultimately video mail, using existing enterprise contact directories as a common database.
Video brings a new dimension to traditional voice calling by letting users “meet” face to face with remote individuals from wherever they happen to be located.
We’d love to show you how unified communications can help your company improve productivity and collaboration. Contact us to schedule a free consultation.