Support

We understand you’re busy and you need your support request to be handled as quickly as possible. Simply call one of CRI’s local service numbers, and you will be greeted by a real person in our Customer Service Group. Our Customer Service Representatives (CSRs) are ready to take care of your request at any time!

Contact your local CRI service office with any problems, questions or requests:

24-Hour Service Lines:

Toll Free (Nationwide) – 855-489-3247

Local Offices:

  • Chattanooga – 423-899-9353
  • Knoxville – 865-688-1274
  • Atlanta – 404-445-7537
  • Birmingham –205-354-2277
  • Huntsville –205-354-2277

Email Support:

If you would like to request support via email, please contact us at support@YourCRI.com. However, please note that email support is only available during normal business hours. For after hours support, please call the 24-hour service line.

We want to help you make the most of your communications system. Whether you need to report a problem, request a MAC (Move, Add, Change) or any of our support, training or consultation services, a member of our Customer Service Group will be able to assist you so you can get back to your busy schedule. You can rest assured knowing your request will be handled in a timely manner.

How the CRI Customer Services MAC request process works

If you report a problem or make a request for a MAC order, your CSR will immediately issue you a ticket number and enter your request in our schedule. If, at any time, you have a question or need information concerning your request, you will have a ticket number for easy reference.

If your request is large or complex, our CSRs will engage our engineering team to perform a technical review of your system. Most reviews can be completed within eight business hours unless a more detailed survey needs to be completed on your site. Once the review is completed, the CSR will contact you with the results so we can schedule your request as soon as possible. 

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Profiler Initiaded 0.0000 ms 30656 kB
Profiler Noise 0.0200 ms 30658 kB
Profiler Stopped 301.5070 ms 53728 kB
0.5109 [ms]

		SELECT ID, post_name, post_parent, post_type
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	 /* From [yourcri.com/support/] in [/nas/content/live/yourcri/index.php:17] */;
0.2809 [ms]
SELECT   wp_posts.* FROM wp_posts  WHERE 1=1  AND (wp_posts.ID = '132') AND wp_posts.post_type = 'page'  ORDER BY wp_posts.post_date DESC  /* From
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0.2139 [ms]
SELECT post_id, meta_key, meta_value FROM wp_postmeta WHERE post_id IN (132) ORDER BY meta_id ASC /* From [yourcri.com/support/] in
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0.5682 [ms]
SELECT  t.*, tt.* FROM wp_terms AS t  INNER JOIN wp_term_taxonomy AS tt ON t.term_id = tt.term_id INNER JOIN wp_term_relationships AS tr ON
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0.4089 [ms]
SELECT  t.*, tt.* FROM wp_terms AS t  INNER JOIN wp_term_taxonomy AS tt ON t.term_id = tt.term_id INNER JOIN wp_term_relationships AS tr ON
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[yourcri.com/support/] in [/nas/content/live/yourcri/wp-content/plugins/wordpress-seo-premium/inc/wpseo-functions.php:295] */;
0.2398 [ms]
SELECT option_value FROM wp_options WHERE option_name = 'can_compress_scripts' LIMIT 1 /* From [yourcri.com/support/] in
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0.1431 [ms]
SELECT option_value FROM wp_options WHERE option_name = 'can_compress_scripts' LIMIT 1 /* From [yourcri.com/support/] in
[/nas/content/live/yourcri/wp-content/themes/genesis/header.php:18] */;
0.4301 [ms]
SELECT * FROM wp_posts  WHERE (post_type = 'page' AND post_status = 'publish')    AND post_parent = 132   ORDER BY wp_posts.post_title ASC LIMIT 0,1
/* From [yourcri.com/support/] in [/nas/content/live/yourcri/wp-content/themes/genesis/header.php:24] */;
0.3488 [ms]
SELECT tr.object_id FROM wp_term_relationships AS tr INNER JOIN wp_term_taxonomy AS tt ON tr.term_taxonomy_id = tt.term_taxonomy_id WHERE tt.taxonomy
IN ('nav_menu') AND tt.term_id IN ('2') ORDER BY tr.object_id ASC /* From [yourcri.com/support/] in
[/nas/content/live/yourcri/wp-content/themes/cri/library/responsive.php:77] */;
0.3290 [ms]
SELECT   wp_posts.* FROM wp_posts  WHERE 1=1  AND wp_posts.ID IN (2965,2966,2975,2976,2977,2978) AND wp_posts.post_type = 'nav_menu_item' AND
((wp_posts.post_status = 'publish'))  ORDER BY wp_posts.menu_order ASC  /* From [yourcri.com/support/] in
[/nas/content/live/yourcri/wp-content/themes/cri/library/responsive.php:77] */;
0.3371 [ms]
SELECT   wp_posts.* FROM wp_posts  WHERE 1=1  AND wp_posts.ID IN (7,122,124,132,5,6) AND wp_posts.post_type = 'page' AND ((wp_posts.post_status =
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0.2968 [ms]
SELECT t.*, tt.* FROM wp_terms AS t INNER JOIN wp_term_taxonomy AS tt ON t.term_id = tt.term_id WHERE t.term_id = 15 /* From [yourcri.com/support/] in
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0.2232 [ms]
SELECT t.*, tt.* FROM wp_terms AS t INNER JOIN wp_term_taxonomy AS tt ON t.term_id = tt.term_id WHERE t.term_id = 15 /* From [yourcri.com/support/] in
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0.2201 [ms]
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0.3910 [ms]
SELECT tr.object_id FROM wp_term_relationships AS tr INNER JOIN wp_term_taxonomy AS tt ON tr.term_taxonomy_id = tt.term_taxonomy_id WHERE tt.taxonomy
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0.4730 [ms]
SELECT   wp_posts.* FROM wp_posts  WHERE 1=1  AND wp_posts.ID IN (2965,2966,2975,2976,2977,2978) AND wp_posts.post_type = 'nav_menu_item' AND
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0.4761 [ms]
SELECT   wp_posts.* FROM wp_posts  WHERE 1=1  AND wp_posts.ID IN (7,122,124,132,5,6) AND wp_posts.post_type = 'page' AND ((wp_posts.post_status =
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0.3200 [ms]
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0.1981 [ms]
SELECT confirmations FROM wp_rg_form_meta WHERE form_id = 4 /* From [yourcri.com/support/] in
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0.2620 [ms]
SELECT * FROM wp_rg_form WHERE id=4  /* From [yourcri.com/support/] in [/nas/content/live/yourcri/wp-content/plugins/gravityforms/forms_model.php:724]
*/;
0.5240 [ms]
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[/nas/content/live/yourcri/wp-content/plugins/gravityforms/forms_model.php:4089] */;
5.1260 [ms]
UPDATE wp_rg_form_view SET count = count+1 WHERE id=36188 /* From [yourcri.com/support/] in
[/nas/content/live/yourcri/wp-content/plugins/gravityforms/forms_model.php:4094] */;
0.4630 [ms]
SELECT * FROM wp_rg_form WHERE id=4 AND is_trash = 0 /* From [yourcri.com/support/] in
[/nas/content/live/yourcri/wp-content/plugins/gravityforms/forms_model.php:724] */;
0.3860 [ms]
SELECT option_value FROM wp_options WHERE option_name='gf_is_upgrading' /* From [yourcri.com/support/] in
[/nas/content/live/yourcri/wp-content/plugins/gravityforms/includes/class-gf-upgrade.php:184] */;